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I cannot get on to my online bank account password protected sites With the Firefox upgrade..It says there is a third party encryption thru Verisign

  • 5 odpowiedzi
  • 1 osoba ma ten problem
  • 5 wyświetleń
  • Ostatnia odpowiedź od cor-el

jgarnick
jgarnick
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I can get in thru Explorer. The bank says it is a problem with Firefox and you need to allow access to their site. I tried changing proxy settings.. Not sure if I did it right but that did not work.See question outlined above and advise...I was told by the bank that you need to allow their site...http://*chaseonline.com but I am not sure how to get this to work?? Please advise.

I can get in thru Explorer. The bank says it is a problem with Firefox and you need to allow access to their site. I tried changing proxy settings.. Not sure if I did it right but that did not work.See question outlined above and advise...I was told by the bank that you need to allow their site...http://*chaseonline.com but I am not sure how to get this to work?? Please advise.

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cor-el
cor-el
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  • Top 10 Contributor
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Do you have a problem with the main Chase site or do you have a problem with logging on?

jgarnick
jgarnick Zadający pytanie
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No, I can see the log in page but when I enter my username and password. When I press log on, the screen goes white and the little dotted square box appears in the web address field. When you click on it, the third party encryption comes up with Verisign and I cannot get past that piece. I know it is Firefox after the update because I can get in on other sites.

cor-el
cor-el
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  • Top 10 Contributor
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Is the location bar empty or does it has an address (URL) in it?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

jgarnick
jgarnick Zadający pytanie
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clearing the cache was not listewd as a prompt in offline storage?

I don't know which cookies are related to this site problem without clearing them all.

cor-el
cor-el
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  • Top 10 Contributor
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Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"