Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Learn More

Cannot login cause account is locked, but my account is available on desktop

  • 3 odpowiedzi
  • 2 osoby mają ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od Paul

more options

I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.

I cannot sign up my account in Android FireFox app. After input password, it tell me that my account is locked the confirm mail is rejected. But my account is fine in desktop FireFox, log-in and sync run well. The app is installed in google play, not HuaWei's appstore.
Załączone zrzuty ekranu

Wybrane rozwiązanie

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (3)

more options

I've tried to login in another desktop, with the two-step code input correctly, but still failed

more options

Solved I've log in the account settings(https://accounts.firefox.com/settings) -- that page didn't reject me. I added the secondary e-mail, confirm the verification, then my account is available.

more options

Wybrane rozwiązanie

Hi

Apologies for the delay in getting to your question, but glad to hear that it had been resolved.