Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Learn More

Firefox opens to a black screen / Previous post is not helping

  • 4 odpowiedzi
  • 9 osób ma ten problem
  • 3 wyświetlenia
  • Ostatnia odpowiedź od toonplease

more options

Product Detected

Intel® HD Graphics 3000

I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode.

I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix).

I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __

Current Driver Installed

8.15.10.2321

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __

Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

Product Detected Intel® HD Graphics 3000 I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode. I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix). I have a four-year-old Lenovo ThinkPad, BTW. I got the following message: __ Current Driver Installed 8.15.10.2321 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. __ Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.

Wszystkie odpowiedzi (4)

more options

hello, what is the exact product name/number of your thinkpad?

more options

It's a ThinkPad T520

more options

Wybrane rozwiązanie

more options

Thank you so, much philipp. Problem solved. Phew. Grateful for your help.

Zmodyfikowany przez toonplease w dniu