Were those crash reports really submitted or did you add the bp- prefix yourself because the crash report site shows an ''Oh Noes! This archived report could not be located.'' message? If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself). ---- Note that your System Details List shows multiple Flash plugins. Shockwave Flash 15.0 r0 Shockwave Flash 11.8 r800 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\