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why can't version 6 install over version 6?

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I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

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Which version do you see in Help > About and on the *Help > Troubleshooting Information page?

You have a corrupted user agent that identifies you as Firefox/3.5.5

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

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