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Can access Clickbank main website, but cannot open marketplace tabs for products. Selected tab shows a BLUE Clickbank icon but will not open.

  • 3 svar
  • 6 har dette problemet
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  • Siste svar av cor-el

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Although I can use the Clickbank account facilities, it seems I am blocked from opening any Product description tabs in the Marketplace section. Is it possible that some sort of "cookie" is blocking access? I have tried downloading "ClickBank Browser" and "CB Bar" , but again they will not open. My AVG anti virus identifies CB Bar as "Malware" So far as I am aware Clickbank is the only site having this problem.

Although I can use the Clickbank account facilities, it seems I am blocked from opening any Product description tabs in the Marketplace section. Is it possible that some sort of "cookie" is blocking access? I have tried downloading "ClickBank Browser" and "CB Bar" , but again they will not open. My AVG anti virus identifies CB Bar as "Malware" So far as I am aware Clickbank is the only site having this problem.

All Replies (3)

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

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Thanks Cor-el ! Your advice worked a treat! Cleared cache and cookies and now all is hunky dory!

Thanks again! TeeCee

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You're welcome