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Bookmarks apears as usual between History and Tools, But it no longer apears as a drop down list and the 'Star' that adds new bookmarks is also gone. I at first thought a simple refesh would bring them back but no, then I tryed the 'help' advice but was o

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Bookmarks apears as usual between History and Tools, But it no longer apears as a drop down list and the 'Star' that adds new bookmarks is also gone. I at first thought a simple refesh would bring them back but no, then I tryed the 'help' advice but was overly complicated but indicated that it was a fairly comon problen. I've now tryed system restore and re-install, still no drop-down Bookmark lists or options for creating a new list

Bookmarks apears as usual between History and Tools, But it no longer apears as a drop down list and the 'Star' that adds new bookmarks is also gone. I at first thought a simple refesh would bring them back but no, then I tryed the 'help' advice but was overly complicated but indicated that it was a fairly comon problen. I've now tryed system restore and re-install, still no drop-down Bookmark lists or options for creating a new list

All Replies (2)

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See this and provide the information. Probably caused by an extension: https://support.mozilla.com/en-US/kb/Using+the+Troubleshooting+Information+page

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I have copyed and pasted the page your on-line help guide asked to look at Now what do we do next the information in using trouble shooting is not clear in proceding

 Application Basics
       Name
       Firefox
       Version
       3.6.3
       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Java Console
       6.0.03
       true
        
       Java Console
       6.0.05
       true
        
       Java Console
       6.0.07
       true
        
       Java Console
       6.0.13
       true
        
       Java Console
       6.0.14
       true
        
       Microsoft .NET Framework Assistant
       1.2.1
       true
       {20a82645-c095-46ed-80e3-08825760534b}
       Java Quick Starter
       1.0
       true
       jqs@sun.com
       AVG Safe Search
       9.0.0.812
       true
       {3f963a5b-e555-4543-90e2-c3908898db71}
       AVG Security Toolbar
       4.002.023.004
       true
       avg@igeared
       RealPlayer Browser Record Plugin
       1.1.3
       true
        
 Modified Preferences
     Name
     Value
       browser.places.importBookmarksHTML
       false
       browser.places.smartBookmarksVersion
       2
       browser.startup.homepage_override.mstone
       rv:1.9.2.3
       browser.tabs.warnOnClose
       false
       extensions.lastAppVersion
       3.6.3
       general.useragent.extra.microsoftdotnet
       ( .NET CLR 3.5.30729)
       keyword.URL
       http://uk.yhs.search.yahoo.com/avg/search?fr=yhs-avgb&type=yahoo_avg_hs2-tb-web_uk&p=
       network.cookie.prefsMigrated
       true
       places.last_vacuum
       1273331916
       privacy.sanitize.migrateFx3Prefs
       true