Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Account password

andrei.katsewich
andrei.katsewich
more options

What a dumb [removed], I'm sure I remember my firefox account password, but it wouldn't let me in. What the fudge thought it's a good idea to give 5 attempts and then block the account for 15 minutes? Even more, they erase all associated with that account data if you'll try to reset the password, ridiculous. Geniuses, that's the worst UX I could imagine, I hope responsible people will lose all their saved data as I did.

What a dumb [removed], I'm sure I remember my firefox account password, but it wouldn't let me in. What the fudge thought it's a good idea to give 5 attempts and then block the account for 15 minutes? Even more, they erase all associated with that account data if you'll try to reset the password, ridiculous. Geniuses, that's the worst UX I could imagine, I hope responsible people will lose all their saved data as I did.

Endret av Paul

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thank you for your feedback.

These measures are in place to protect your information. Please appreciate that Firefox Sync is there to help transfer data between two copies of Firefox and not as an online backup.

andrei.katsewich
andrei.katsewich Eieren av spørsmålet
more options

Seburo said
Hi Thank you for your feedback. These measures are in place to protect your information. Please appreciate that Firefox Sync is there to help transfer data between two copies of Firefox and not as an online backup.

And I can't do this now, I've been always using it when upgrading OS, always the same password, now it just doesn't work. I have recovery codes, I have enabled 2FA, and all this bunch of crap here for what? None of these really help, I just can't login and that's it. And even damn reset procedure is broken entirely, it's also tied to 15 min rule from password attempts. I'll be sure to avoid this trash at any cost and uninstall it every time I upgrade to new Ubuntu.

Endret av andrei.katsewich