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Firefox crashes
FIREFOX CRASHES EVERY TIME I HAVE UPDATED THE DRIVERS INCLUDING SHOCK WAVE FLASH BUT IN VAIN ...... THIS IS THE ID I GET bp-861479cd-acc3-4899-bddc-273542140908
PLEASE HELP
Valgt løsning
hello, this crash happened because firefox runs out of memory. you also appear to have multiple malicious addons present. please perform all these steps:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to the firefox menu
> addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Troubleshoot Firefox issues caused by malware
in case the crashes continue afterwards please report back with a few more crash report ids...
Les dette svaret i sammenhengen 👍 1All Replies (4)
Valgt løsning
hello, this crash happened because firefox runs out of memory. you also appear to have multiple malicious addons present. please perform all these steps:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to the firefox menu
> addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Troubleshoot Firefox issues caused by malware
in case the crashes continue afterwards please report back with a few more crash report ids...
Note that the crash report shows that you have some YouTube Accelerator (ytalsp.dll) on your computer that hooks itself as an LSP.
So be cautious with removing this program as this can break your internet connection.
Endret
HAVE TRIED BUT IN VAIN
Endret
APPLIED UR STEPS AFTER THAT NO CRASHES HAVE OCCURRED TILL NOW.....HOPE IT PREVAILS......THANKS A LOT FOR THE SUPPORT