Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

when opening Thunderbird I get the message "downloading 67 emails....." but they do not download, though I can access them on the website version.

  • 2 svar
  • 1 har dette problemet
  • 4 views
  • Siste svar av LornaCox

LornaCox
LornaCox
more options

All fine with my Thunderbird until recently but for the last week I cannot either download emails or send them except on the website version. On Home Email I get the "checking inbox" message and then message "downloading message 1 of 67 to home email" as usual and activity Manager records checking of Inbox, with the correct time. no problems at all accessing the web version. Please can you suggest anything? Many thanks!

All fine with my Thunderbird until recently but for the last week I cannot either download emails or send them except on the website version. On Home Email I get the "checking inbox" message and then message "downloading message 1 of 67 to home email" as usual and activity Manager records checking of Inbox, with the correct time. no problems at all accessing the web version. Please can you suggest anything? Many thanks!

Valgt løsning

disable email scanning in your anti virus program.

Les dette svaret i sammenhengen 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

disable email scanning in your anti virus program.

LornaCox
LornaCox Eieren av spørsmålet
more options

Thanks Matt, much appreciated. I had actually managed to work it out for myself a few days ago and once it had cleared reinstating email scanning has not caused a problem (though Norton got very upset at the time...). Good to know that was the only likely cause, will make it quicker next time! best wishes Lorna