Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Sync failure: Firefox can't find the server at www.auth.services.mozilla.com.

  • 3 antwoorden
  • 9 hebben dit probleem
  • 14 weergaven
  • Laatste antwoord van James

BobWat76
BobWat76
more options

After typing my email addy, but before typing a PW, I get a response of unknown error. I have enabled the (Windows) firewall to allow Firefox. And, when I enter the above in Firefox's address bar, I get the same (can't find ...) error box.

After typing my email addy, but before typing a PW, I get a response of unknown error. I have enabled the (Windows) firewall to allow Firefox. And, when I enter the above in Firefox's address bar, I get the same (can't find ...) error box.

Alle antwoorden (3)

ColeHardTruth
ColeHardTruth
more options

I have the same problem. I tried changing my DNS settings, but it's still not working. Upon further inspection, it appears that services.mozilla.com, as well as auth.services.mozilla.com is down, and has been since at least yesterday.

Mozilla? Any help over here? I mean, they are your sites...

ColeHardTruth
ColeHardTruth
more options

Never mind, it's definitely a DNS issue. It just took some time for the settings to take effect.

Try these steps to change your DNS from whatever it is (likely Comcast) to Google: On Windows, go the Control Panel. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings. Right-click Wireless Network Connection, and click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window. Click OK. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference. Replace those addresses with the IP addresses of the Google DNS servers: 

   For IPv4: 8.8.8.8 and/or 8.8.4.4.
   For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

Restart the connection you selected earlier.

On Mac, from the Apple menu, click System Preferences, then click Network. If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password. Select Airport, and click Advanced. Select the DNS tab. Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list: 

   For IPv4: 8.8.8.8 and/or 8.8.4.4.
   For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844

Click Apply and OK. Restart the connection.

This worked for me, hope it does for you!

James
James
  • Top 25 Contributor
  • Moderator
more options

https://twitter.com/mozservices/ Mozilla Services ‏@mozservices 2h

The Firefox Sync service is operating, however we are having some DNS propagation issues, which should be resolved very shortly.