Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Hello, My Mozilla Firefox continually, and I do mean CONTINUALLY, crashes. What on EARTH do I need to do to stop this? Please, help.

  • 2 antwoorden
  • 13 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van ravenhoward

behindthecross
behindthecross
more options

I can go a couple of hours without Firefox crashing, and then there are times it continually crashes, over and over and over again. I never go more than a couple of hours without it crashing, but the continual crashing happens most frequently. There really are no more details than that alone...Firefox won't quit crashing.

I can go a couple of hours without Firefox crashing, and then there are times it continually crashes, over and over and over again. I never go more than a couple of hours without it crashing, but the continual crashing happens most frequently. There really are no more details than that alone...Firefox won't quit crashing.

Alle antwoorden (2)

user633449
user633449
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ravenhoward
ravenhoward
more options

I was directed here when searching for answers... I've completed the above 1 & 2 directions, here is my report:

bp-f9d7794b-3751-4e34-b2fe-18ec32130410 bp-f0bda2c7-efdb-4873-a465-dd6722130410 bp-42e66ff1-1ed8-4b2f-a76f-420602130410 bp-f586a415-8994-4e79-b992-291392130328 bp-1305eadd-3eb6-470c-b35e-6c0632130325