Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I cannot open, update or uninstall Firefox

  • 2 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van jmcarlino

jmcarlino
jmcarlino
more options

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

I have been unable to open Firefox, so I tried to update to the latest version. I keep getting message that I must close Firefox to continue. The problem is Firefox is not open. I get the same message when I tried to uninstall.

Gekozen oplossing

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

Jack
Jack
more options

Gekozen oplossing

Hi, 

Can you post the exact error message?  That would make it easier to help.

Thanks,

Jack

jmcarlino
jmcarlino Vraageigenaar
more options

The problem has been solved. The message I was getting was that Firefox was opened and must be closed before unintall could be completed. When I couldn't find where Firefox was opened I just completely shut down my computer and restarted, then was able to uninstall Firefox. Plan now to reinstall the new version. Thanks for your inquiry.