Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

  • 1 antwoord
  • 8 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van rbillings

carrieinholland
carrieinholland
more options

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

Gekozen oplossing

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.

Dit antwoord in context lezen 👍 0

Alle antwoorden (1)

rbillings
rbillings
more options

Gekozen oplossing

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.