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Firefox Monitor - Will NOT Allow Login

  • 3 antwoorden
  • 1 heeft dit probleem
  • 8 weergaven
  • Laatste antwoord van cor-el

Rick Hamilton
Rick Hamilton
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I received an email from Firefox Monitor <breach-alerts@mozilla.com> about a data breach. When I click the "Go to Dashboard" link, it opens URL https://accounts.firefox.com/oauth/signin?client_id=8... My email is prefilled. There is NO password field to complete. But when I click "Sign in", it simply reloads the exact same page. Same thing happens in a private window. Any thoughts?

I received an email from Firefox Monitor <breach-alerts@mozilla.com> about a data breach. When I click the "Go to Dashboard" link, it opens URL https://accounts.firefox.com/oauth/signin?client_id=8... My email is prefilled. There is NO password field to complete. But when I click "Sign in", it simply reloads the exact same page. Same thing happens in a private window. Any thoughts?

Alle antwoorden (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Rick, what if you try starting on the Monitor site and click Sign In there:

https://monitor.firefox.com/

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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In my limited experience:

I think it is normal to see no password field when the Firefox Accounts sign-in page site detects that you have signed in to a different Mozilla site in a different tab (such as the Add-ons site or this site). Or maybe if it detects that you saved your Firefox Account password in Firefox's Lockwise password manager. Hard for me to separate those things...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to login to the Firefox Account via this website.

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear