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Blank screen when starting

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  • 2 hebben dit probleem
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  • Laatste antwoord van ricke.

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When I click on firefox my screen comes up black with just the minimize and close buttons showing.

When I click on firefox my screen comes up black with just the minimize and close buttons showing.

Gekozen oplossing

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

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Gekozen oplossing

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

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Thank you for your help.