Thunderbird Support Forum

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

Good morning, This morning thunderbird was not responding and allowing new emails to come thro. So i repaired the folder and now it doesn't display the messages in my inbox. Could someone help me with that? If you want to message me privately thats fine too daryl@doubledtrailerparts.com

I am running Thunderbird on Linux Fedora. I have two accounts set up. One of them is an icloud account. Every day, many times per day, it prompts for password. I have a nightmare to get one for it due to the new way Apple deals with stuff like this. I have to get an 'App Specific Password', which involves logging in, which I hate doing and doesn't work because I use a VPN and Apple discriminates against VPN users and locks my account every time i login (even though it's the same IP address every time).

I did manage to generate one, which got rid of the problem for a day or two, then it came back, generated again, and so I go around, each time having to unlock icloud account, remove old password, generate a new one, paste it into TB and then its fine for a few hours/days.

Would be very grateful for any ideas why this is happening and how to cure it.

thanks

As of this morning, I'm unable to click on links in emails and have the URL open in my default browser. When I click such a link, the menu bar darkens as the mouse button is down, and lightens when the mouse button is released. Nothing else seems to happen.

I hope you can help; this is a major problem.

Hello, I have Webmail by Godday. I have been using Thunderbird for many years to connect to my accounts without issue. Past couple days I get an error message saying it can't connect to the server. Godaddy says they haven't changed anything. I can log in on Webmail but not with Thunderbird. Thunderbird brings up my mail from before it couldn't log in so I have all my stuff I have saved but I can't get new mail or send mail. I deleted Cache, restarted and all that... Disabled add-ons in trouble shooting mode. Here is what I got. Much appreciated

Along with most of the world, I hate threads. My normal practice is to keep only the last email in a thread quoting all the contributions, and to delete the rest. Then I have one email with everything about that in it, with a history trail. I've done this for years and years. Then, some time last year, after an update of Thunderbird, everything was in threads. Someone replies to my message, and the thread goes missing from Sent, and appears in Inbox, but not marked as unread - you only see this when you expand the thread. If you reply, it jumps back into Sent. Finding anything is now a time-consuming nightmare. But there also appears to be at least one bug.

Suppose I now go into a thread and delete an intervening email. Thunderbird clears the preview panel of emails. If I click on Sent then back in Inbox, they reappear! But if I'm now confused as to exactly what that delete did to how many emails, I click Edit / Undo Delete. What it seemed to do tonight when I hit the Delete was get rid of a big chunk of the large thread, including some emails I hadn't read yet, and some not in this or other threads! They are not in the Deleted folder - they are gone! I think it has also done this before. What a mess! As for evidence, reproducing it is not something I want to do.

After last 2 updates several emails were showing up as code. I think I have that stopped. But now 1 email combines with many with to & subject correct, but the from & preview is all the same email from Amazon from 2017.As time goes on, it takes over more emails. My phone email is fine, so this is strictly a Thunderbird issue again.I used sfc/scannow & it said it found problems & they were repaired. Now I see a few more emails look like this. I'm about ready to chuck Thunderbird & go back to Outlook. This has been going on for several weeks with the first issue, the combined emails just started today.

Am using 115.10.1 Thunderbird on Windows 10. This email account inbox shows one unread message, but I can't find any unread message. Toggled message threads to see if a previous message was unread, but could not find any there either. Have both closed Thunderbird and restarted the computer, but it made no difference. It is bothersome, but my main concern is whether this is indicating some virus or other hack of my computer. This is just a home computer, not on a business network. Do have it on wi-fi. Is it just a matter of somehow resetting the unread message indicator or is it a sign of something more serious?

Hello, since upgrading to 115 Thunderbird has disabled all add-ons, and does not have an option to reenable them. This was done to several extensions which are not marked as incompatible including "NestedQuote Remover" and "Unmangle Outlook Safelinks". Removing and uninstalling them solves nothing. Indeed, the button to install from the market does not work. I had to save to and then install from a local file to test this.

I am not in trouble-shooting mode, but I have found that "Load Temporary Add-on" in debugging works for the current session.

(I tried searching Google and this forum to no avail.... only turning up irrelevant thread about older versions, Firefox etc.)

[SHIFT]+[DEL] works to permanently delete single messages, but when multiple emails are selected the emails just go to the trash as if I hadn't used [SHIFT]+[DEL].

I have not disabled the warning pop up which asks you to confirm that you really want to permanently delete the emails. I get this warning when there is only one message selected but not when multiple messages are selected.

When I look at the trash I see that the selected emails are there instead of being immediately deleted.

I am having this problem in Troubleshoot mode as well. This is in Linux on a Chromebook.

I am unable to copy text and paste from body of email in Thunderbird. I was able to in past versions. When I right click after highlighting text all options appear but does NOT allow to copy anything.

Hi, After using Thunderbird for years without problems, I ran into a serious one now (since a few days). When starting Thunderbird it comes up with three almost empty windows, one over the other. No data is filled in and when clicking on the window it says in the upper left corner: Starting page - Modzilla Thunderbird (no response) / (actually in German) Startseite - Modzilla Thunderbird (Keine Rückmeldung). The small login popup is also seen in the window but doesn't accept any typing and shows also 'Keine Rückmeldung / no response'. I can only stop the process on Windows level. I would be very grateful if you could help me with this issue. I cannot get to my emails anymore. Many thanks Holger

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

I have just done a clean install of the latest Thunderbird on Mac, and connected via IMAP to a pre-existing (although admittedly very large) mailbox.

My problem is that every single message apart from the ones received today shows a date that is wrong by nearly 600 years for both the Date and Received columns: e.g. from the year 1403 instead of the year 2024.

I am attaching two screenshots, the first shows a message received today that shows correctly (I am UTC+1, so 00:29 is correct). The second shows a message received an hour earlier where the date and received columns show 13/02/1403 at 23:30 instead of the correct value that appears in the Date header of the message of 02/05/2024 (all dates in DD/MM/YYYY because of my locale).

Does anybody know what is causing this? When I try connecting with other IMAP mail clients such as Outlook/Mac or K9/Andoid I do not see any problem with the displayed dates.

So running thunderbird 115.10.1 (64-bit) and more and more issues:

• the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
• at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.