Thunderbird Community Forum

I use Snagit 2024 to capture the screen, since I'm in the support and documentation business. I just upgraded Thunderbird from v102 to v115.14.0. Now, when I press the PrintScreen key it is suppose to bring up the Snagit capture cross-hair but it doesn't - it always did in TB v102. The worst part is if I click a dropdown menu then press [PrintScreen] the menu always stays open. Because I cannot use the [PrintScreen] key clicking on the capture icon in the Snagit menu closes the dropdown menu so I cannot capture it.

What in the world is Thunderbird doing hijacking the [PrintScreen] key? Or is it? Why doesn't the hotkey work for other applications? Anyone know? Thanks,

Running Thunderbird v115.14.0. Edit single event. No [Save] button, only [Send and Close]. This doesn't appear for a recurring event, which displays [Save and Close]. Not good.

For the past couple of months, every time I boot up my computer and launch Thunderbird I get the attached error messages for each of my email accounts (2 Hotmail and one Outlook)

Repeatedly clicking "retry" often results in success but sometimes I get the second message indicating the server has disconnected. Usually, after a few minutes things settle down, the messages come through and all is well but it is a nuisance. I would switch to using Outlook but it cannot send multiple emails which I periodically need to do and I don't want to encourage Microsoft's near monopoly of computer technology.

I have tried accepting coookies as advised elsewhere in here and tried turning on O Oath as my authentication method but this just got me another error message saying this authentication "was not supported on this platform" (whatever that means??) Anyway, I reverted to using "simple password" which does eventually work.

I looked at 2 factor authentication but that proved to be impossible to understand and, in any case, I rarely carry a 'phone with me and do not want to clutter my 'phone up with more apps. I use 2 factor authentication on a lot of my confidential accounts and none of these were as complicated to set up as this one and certainly did not invole scanning QR codes and installing special apps.

Will this bug be fixed by more updates to Thunderbird or is there some other way of solving this problem.

Thunderbird was configured to send & receive via Cox /yahoo mail. Worked until recently but can no longer send or receive.

Please advise. Best Regards, Leigh Wax

I'm using the current version of Thunderbird with Windows 11. After changing some Thunderbird settings, I suddenly found that addresses no longer self-complete when I begin an address in an e-mail. The addresses are all there in the address book, but not "connecting" to my mail. Please advise what I need to do to get the addresses working again. Thank you!

TB 115.14.0, Win 10 22H2, desktop PC, POP3 from gmail...

I select one of my gmail accounts in TB and click Get Messages. It downloads one or a few emails from gmail and then suddenly the Windows hourglass appears and the banner bar at top of screen which says: "Inbox - (email account)@gmail.com - Mozilla Thunderbird" shows (Not Responding). After ~10-15 sec, downloading resumes normally and all messages accessible.

Happens with all 3 of my gmail accounts and all use same settings: Server type: POP Mail Server Server Name: pop.gmail.com port 995 Connectivity Security: SSL/TLS Authentication: OAUTH2

No TB add-ons installed, Windows Scanning is disabled in TB, running Windows Defender. Lots of free disk space, 16 GB RAM...

Tried TB troubleshooting but nothing found. Have run various Windows checks (eg, DISM and sfc) with no errors and problem continues.

Suggestions?

I need to create a recurring event in Thunderbird calendar, the event occurs every month on the 3rd last business day of the month. Is there a way to do this? Or, is there any plan to create such an event function?

Hi,

I've been using Thunderbird for a while now, and while I generally like it, there is a huge problem: Sometimes, for no apparent reason, it doesn't retrieve any emails from either of the two accounts that I have connected to it. This happens maybe once a week or so, and it can take a few hours for me to notice, because it simply looks as if no new emails would be coming in - which is perfectly possible. But then someone tells me they sent me an email two hours ago, or I shut down the computer, and when I reboot it later, several emails I retrieved that should have been in my inbox much earlier. Once I notice the malfunction, closing Thunderbird and launching it again will fix the problem. But I'm a freelancer, I could miss important emails or job offers, so I need my email client to be reliable. Is this a known issue? Any idea what I could do?

I have Windows 10, by the way.

Thanks

I've tried restarting and reinstalling Thunderbird but no change in this blockage since Tuesday. I am running Windows 11 Pro and Thunderbird 128.1.0esr (64-bit). Downloading chunks of email from Comcast and trying to import them doesn't work. Please advise as I am stuck. I will check your answers on Comcast server as I can not read them directly.

Thunderbird is taking a photo attachment from one message and attaching it to all new messages that I open, replacing the message text with the photo. Restarting Thunderbird and restarting the computer did not help.

My colleague, like me has been using Thunderbird for years, thank you. He has just purchased a new printer (Epson 2200) and he can no longer print any emails. Clicking on print brings up the box with 'Save to pdf' the ony option. We have gone into Troubleshooting Information and the printer appears in the print_printer line. We have also tried clearing the 'Clear saved print settings'. After we restart TB, no change, still unable to print with 'save to pdf' the only option. We have removed and reistalled the printer, which will print anything else outside of TB.

TB is up to date with the Nebula version. Windows 11 on new Acer Laptop.

Can you help?

Thank you

Don Semmons

Since the update of Thunderbird 128.1.0esr (64-bit) it freezes every couple minutes on a profile with 3 email accounts. One - no longer used - has about 2300 emails and is kept to access old emails.

The second is my primary Gmail account with 4351 emails in Inbox and 2234 in Outbox. Inbox shows 1.2 gb and Outbox 911 mb. The freezing has caused very significant challenges with reading and sending emails due to the freezing. As it is my primary email it is extremely concerning. And I am in the middle of a couple huge projects so I am getting a lot of emails.

The third is minimal with 26 emails.

I know it is not the number of accounts in the profile as I have 4 other profiles with more accounts and none of them freeze at all. (I manage/monitor other websites and keep them all separate.)

Also as others have noted the Filter function is doing weird stuff and rarely works properly anymore.

See attached image. Every time I start Thunderbird or refresh my emails, it attempts to delete a folder called "temp", and then fails to poll it.

The folder is not listed in Thunderbird or the Gmail web interface. I deleted it manually a long time ago. For some reason Thunderbird seems to be remembering it.

How do I clear this phantom folder out of my profile?

Have used Thunderbird with Comcast/Xfinity for over 10 years. I can receive all of my email on Thunderbird. About 6 months ago I started to not be able to send emails from Thunderbird sporadically, but it has escalated to the point of not being able to send emails of my comcast.net accounts at all. From my gmail accounts I can send messages just fine through Thunderbird. Three weeks ago I spent 2 hours on the phone with Xfinity. Reset all the passwords, checked all the settings, etc etc. For the rest of that day I could send all emails through Thunderbird. Ever since that day, same problem. I spent another 2 hours on the phone yesterday with Xfinity and they are sending my issue to a 3rd or 4th tier support person. They say there is no guarantee they will find a solution and that I won't hear back until Monday or Tuesday. Also this is the same problem on 2 different computers. One computer has the newest Thunderbird update to version 128.1.0esr and the other has the last version of Thunderbird as 115.14.0.

Here is the exact error message I get when I try to send an email:

Sending of message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-s2p-647654.sys.comcast.net resomta-s2p-647654.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available.

The numbers after s2p- change for each attempt to send an email.

Believe me I have tried all sorts of different settings and I have read practically all of the solutions I could find on Mozilla's support forums and articles.

Really need help on this one. Jennifer

Hi.

Why every time i run thunderbird and if i leave it open too often it bring me the error message for all hotmail/outlook mail accounts i have???

What the heck is happening and how i can solve this?

I changed my apple ID on iphone and MacBook pro but it is giving me a FAILED log in when I am on my MacBook. I put retry and cancel and it will not let me get past and send emails

When I select messages to delete that are downloaded to TB and then press Del, it can take 20 -40 seconds for the selected messages to actually be deleted. This a Windows 7 Pro system. I don't have the issue on my Windows 11 Pro system. It's annoying. How do I stop it?

I am a 20-year (give or take) user of Thunderbird, and it is getting almost unusable.

I am hopeful someone can help.

A lot of context....

My principal account is at Comcast (POP3; normal password), but a consulting gig has caused me to add a Outlook account (POP3; OAuth2). And I think that (along with Thunderbird updates within the past year) are the cause of my issues. And the only circumvention I have found is restarting. And yes, I have a large, multi-decade collection of e-mails in about 100 local folders.

Issues that appear intermittently:

1) Pauses (for instance, while composing e-mails) lasting up to 15 seconds where Thunderbird is unresponsive to keystrokes or other UI gestures. 2) Sometimes there are permanent "(Not responding)" lockups. Also there are times where the address book is inaccessible until Thunderbird is closed and restarted. Restarting is also the frequent cure for the persistent authentication issues. 3) Inability to access address book implicitly or via menu item 4) On start-up, generally both accounts get authenticated, but I keep getting nags to enter the Outlook password - If I ignore the nag, it pops up every couple of minutes. If I enter the password incorrectly, it tells me, but if I enter it correctly the login screen goes away, but login screen reappears within a few minutes. 5) Likely in conjunction with (4) above, I intermittently cannot send e-mails outbound to the Comcast account, with Tbird complaining about authentication; reentering the Comcast password does not help until I restart. 6) If (5) above happens, when I restart Tbird, I have to reenter Comcast passwords, even though I always select "remember password" 7) nstmp folders keep getting created.

Thank you for any assistance you can offer.

Jonathan