Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did not receive a message confirming the password reset

  • 2 replies
  • 20 have this problem
  • 2 views
  • Last reply by Moses

Bravesoul
Bravesoul
more options

I tried to reset my Sync password. When I filled out the form, I got the message "We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid.", but i didn't recieve any message on my mail

I tried to reset my Sync password. When I filled out the form, I got the message "We have emailed a reset code to the email address we have on file for you. Please use it within the next 6 hours, or it will become invalid.", but i didn't recieve any message on my mail

Chosen solution

Bravesoul,

Can you please confirm that your problem is resolved as I don't see a confirmation.

Thanks!

Read this answer in context 👍 0

All Replies (2)

P44
P44
more options

Try confirming if you type in your email correctly ok.

Moses
Moses
  • Moderator
more options

Chosen Solution

Bravesoul,

Can you please confirm that your problem is resolved as I don't see a confirmation.

Thanks!

Modified by Moses