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Firefox only boots in safemode suddenly. Can't start it normally, tried uninstalling a few times, need help.

  • 4 replies
  • 7 have this problem
  • 3 views
  • Last reply by cor-el

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I run Windows 8, 64-bit.

Firefox suddenly crashed and refuses to start now, unless in safe mode. I've reinstalled a few times, no results.

Since I only use Firefox to use NoScript, this is useless to me. I tried disabling NoScript in safe mode and restarting, to see if it would and prove noscript to be the problem, but nothing.

Any help would be appreciated.

I run Windows 8, 64-bit. Firefox suddenly crashed and refuses to start now, unless in safe mode. I've reinstalled a few times, no results. Since I only use Firefox to use NoScript, this is useless to me. I tried disabling NoScript in safe mode and restarting, to see if it would and prove noscript to be the problem, but nothing. Any help would be appreciated.

All Replies (4)

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I think I pasted raw data instead of text. Here's text.

 Application Basics
       Name
       Firefox
       Version
       19.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       NoScript
       2.6.5.8
       false
       {73a6fe31-595d-460b-a920-fcc0f8843232}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.privatebrowsing.autostart
       true
       browser.startup.homepage
       http://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={F429FB14-8DC9-11E2-BE80-7845C4B7E2BB}
       browser.startup.homepage_override.buildID
       20130307023931
       browser.startup.homepage_override.mstone
       19.0.2
       dom.mozApps.used
       true
       extensions.lastAppVersion
       19.0.2
       gfx.direct3d.prefer_10_1
       true
       keyword.URL
       http://start.sweetpacks.com/?src=2&st=12&crg=123.321&barid={F429FB14-8DC9-11E2-BE80-7845C4B7E2BB}&q=
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1362976893
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       privacy.sanitize.migrateFx3Prefs
       true
       toolkit.startup.recent_crashes
       3
 Graphics
       Adapter Description
       Intel(R) HD Graphics 4000
       Adapter Drivers
       igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
       Adapter RAM
       Unknown
       Device ID
       0x0166
       DirectWrite Enabled
       false (6.2.9200.16433)
       Driver Date
       9-2-2012
       Driver Version
       9.17.10.2849
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/2 Basic
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.4
       4.9.4
       NSS
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSMIME
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSSSL
       3.14.1.0 Basic ECC
       3.14.1.0 Basic ECC
       NSSUTIL
       3.14.1.0
       3.14.1.0
more options

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


Try to disable hardware acceleration in Firefox.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
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bp-2e8472fe-abf6-4f2e-a4d5-5190a2130320

The hardware acceleration disabling worked. Thank you.

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You're welcome

Yes, the crash report indicates a problem with Direct 3D, so disabling hardware acceleration should fix it like you reported.