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Message says Firefox is still open altho nothing looks like that on the screen

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  • 14 have this problem
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  • Last reply by TonyE

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I can't open Firefox because a message says it's already open and that I must close it before I can open it. However, there is nothing on the screen that looks like Firefox and there is no miniaturized icon in the tray. The only way I am able to open Firefox is to restart my system. Apparently doing that closes the invisible Firefox that I can't close on my own.

I can't open Firefox because a message says it's already open and that I must close it before I can open it. However, there is nothing on the screen that looks like Firefox and there is no miniaturized icon in the tray. The only way I am able to open Firefox is to restart my system. Apparently doing that closes the invisible Firefox that I can't close on my own.

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