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Lost all my data in my Mozilla Account

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  • Last reply by Paul

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I lost my saved, Passwords and Favorites after I clicked "forgot password" and changed my password. How can I get my old profile back! Plase help..

I lost my saved, Passwords and Favorites after I clicked "forgot password" and changed my password. How can I get my old profile back! Plase help..

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Hi

When you use the forgotten password process, data that you have being synced between devices is erased.

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