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Fixed

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  • 1 has this problem
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  • Last reply by Terry

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fixed

fixed

Modified by amcowan6

Chosen solution

Did you exit Firefox before restarting your computer? It is possible that you have a new, non-customised profile. If you enter about:profiles in a new tab, you may see more than one.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

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Chosen Solution

Did you exit Firefox before restarting your computer? It is possible that you have a new, non-customised profile. If you enter about:profiles in a new tab, you may see more than one.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data