Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I stop a popup menu asking me to login into Moz Extention?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Happy112

more options

It keeps popping up as a small window showing a place for user name and password. It then has a check box for login and one for cancel. If I press cancel nothing happens. I'm afraid to check login in case it is virus. If I click the X in the corner it closes, only for it to come back. Within an hour it will open up to 25 or more times and I have go in and close all these windows. What is this and is really coming from Firefox?

It keeps popping up as a small window showing a place for user name and password. It then has a check box for login and one for cancel. If I press cancel nothing happens. I'm afraid to check login in case it is virus. If I click the X in the corner it closes, only for it to come back. Within an hour it will open up to 25 or more times and I have go in and close all these windows. What is this and is really coming from Firefox?

All Replies (1)

more options

Hi  !

Good for you to be on the alert, for it's a scam  !

When you get a scam page that shows that two-line Authentication Required dialog, and you cancel it, usually the page will reload and show it again. To break the cycle, tap the Esc key several times in a row quickly. That should cancel the dialog AND the reload. Then you can easily close the tab.

To prevent this from happening again, you could consider installing uBlock Origin  : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

Even though you haven clicked on anything, just to be on the safe side, it wouldn't hurt to run some malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.