Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I get into my e-mail. Please fix this!! SOLVED: problem fixed itself, cause unknown

  • 2 replies
  • 4 have this problem
  • 7 views
  • Last reply by kittycat914

kittycat914
kittycat914
more options

I click onto Thunderbird to get into my e-mail and the screen automatically goes to a screen for updates or something. And I can't get out of it. Why does this happen?? I am new at all this and all I want is to get into my mail. Please HELP! I can't get into my mail at all, so don't send me any information there.

I click onto Thunderbird to get into my e-mail and the screen automatically goes to a screen for updates or something. And I can't get out of it. Why does this happen?? I am new at all this and all I want is to get into my mail. Please HELP! I can't get into my mail at all, so don't send me any information there.

Modified by Wayne Mery

Chosen solution

Start Windows in safe mode. Delete the directory Mozilla Thunderbird in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

Does that help??

Read this answer in context 👍 0

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Start Windows in safe mode. Delete the directory Mozilla Thunderbird in %ProgramFiles(x86)% Restart Windows Redownload and reinstall Thunderbird from http://getthunderbird.com/

Does that help??

kittycat914
kittycat914 Question owner
more options

Thankyou for getting back to me. The problem corrected itself. I get my e-mails, no problem. Don't know why it happened. hanks for your help.