Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How does one make sure a download is from you/firefox?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by James

more options

just received an urgent download. although am very leery of hackers, as have been before.

just received an urgent download. although am very leery of hackers, as have been before.

Chosen solution

maxx_4 said

How does one make sure a download is from you/firefox? just received an urgent download. although am very leery of hackers, as have been before.

Keep it simple, the updates are always done internally in Firefox and Firefox downloads for Windows, Mac OSX, and Linux will always be from a Mozilla page like www.mozilla.org or www.mozilla.org/firefox/all/

Read this answer in context 👍 1

All Replies (3)

more options

Thanks for reporting a fake update. Please see the article I found a fake Firefox update.

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For the last eight months, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

more options

Chosen Solution

maxx_4 said

How does one make sure a download is from you/firefox? just received an urgent download. although am very leery of hackers, as have been before.

Keep it simple, the updates are always done internally in Firefox and Firefox downloads for Windows, Mac OSX, and Linux will always be from a Mozilla page like www.mozilla.org or www.mozilla.org/firefox/all/