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Why can't I move emails with attachments out of my inbox to a different folder? They just reappear in the inbox again!??

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  • Last reply by Matt

bigmaxx
bigmaxx
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Why can't I move emails with attachments out of my inbox to a different folder? They just reappear in the inbox again!??

Why can't I move emails with attachments out of my inbox to a different folder? They just reappear in the inbox again!??

All Replies (1)

Matt
Matt
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?

Please post back with this information and any other questions you might have.