Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When finally they fixed the problems with crashes?

  • 9 replies
  • 2 have this problem
  • 14 views
  • Last reply by cor-el

more options

System because of this hangs (no chance to even run the Windows task Manager) and, in addition, very often freezes Shockwave Flash.

System because of this hangs (no chance to even run the Windows task Manager) and, in addition, very often freezes Shockwave Flash.

All Replies (9)

more options

Please describe your issue in detail.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

bp-7525f0a3-6538-49f8-8731-2f5832160503 03.05.2016 15:56 bp-71b5978d-29e7-46a0-88eb-a3e672160420 20.04.2016 18:34 bp-b609761d-b4ef-4460-9ccf-7d5d72160419 19.04.2016 20:18 bp-f8b5b435-d2bb-4fe2-92f5-ba1182160416 16.04.2016 23:31 bp-b695da8c-42d2-43b3-b2a7-577112160416 16.04.2016 19:09 5228226a-6bd8-4301-b20b-e3c033bf9bb0 08.04.2016 1:54 d7fe4650-87d4-4a33-b434-0a4f9f178d25 12.03.2016 2:57 8c8236f9-576b-4f6d-a781-8dd2a4b4da4f 12.03.2016 2:34 bp-3b7d4291-1b75-4b75-b8b7-0f70a2160310 10.03.2016 20:40 bp-482075d5-5d10

more options

And this: 179f7287-a999-4d16-89c1-e1132e356c5e

more options

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

more options

I have already installed the latest version of Flash and all settings are already installed. But the problem persists from version to version. Maybe in the software some problem: error in code, say, or a glitch?

more options

Yes, and fix finally the problem with the video playback! Every time I watch the video online if I long not doing anything and just watching a movie, the memory is overloaded and have to shut down the browser using task Manager in Windows, or look at the rewind. Make a video player (as well as the browser) not so demanding of computer resources!

more options

bp-71b5978d-29e7-46a0-88eb-a3e672160420 bp-f8b5b435-d2bb-4fe2-92f5-ba1182160416

Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown

idmcchandler7.dll = Internet Download Manager ++++++++++++++++++++++++++++++++++++++++++++++ bp-7525f0a3-6538-49f8-8731-2f5832160503 bp-b609761d-b4ef-4460-9ccf-7d5d72160419

Signature: F1398665248

K_FPS32.dll = RazerCortex process = Company: Razer Inc.


Update / disable RazerCortex and Internet Download Manager

more options

I have the program Razer Cortex, and Internet Download Manager and so inactive: while on the Internet I don't use them. What else can you do in this situation?

more options

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: