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After a Firefox crash, webpages hang up and don't load, giving no error.

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Hav0k86

Hav0k86
Hav0k86
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I woke up my PC from hibernation and Firefox was closed (no Firefox crash message). I reopened it and it asked if I wanted to restore my last session. I clicked OK and all my tabs appeared. The problem was none of them loaded, and when I clicked on them, the tab title would change to "New Tab," and in some cases the URL would just disappear. I tried restarting my PC, and still got the error. Then I reset Firefox per the instructions, and the problem only got a little better. Now none of the tabs change to "New Tab," but none of the webpages load. They just sit there with the loading icon in the tab and a white background on the browser.

I woke up my PC from hibernation and Firefox was closed (no Firefox crash message). I reopened it and it asked if I wanted to restore my last session. I clicked OK and all my tabs appeared. The problem was none of them loaded, and when I clicked on them, the tab title would change to "New Tab," and in some cases the URL would just disappear. I tried restarting my PC, and still got the error. Then I reset Firefox per the instructions, and the problem only got a little better. Now none of the tabs change to "New Tab," but none of the webpages load. They just sit there with the loading icon in the tab and a white background on the browser.

All Replies (4)

Muhammad_Faizan
Muhammad_Faizan
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Hello Hav0k86

Consult this page https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows

Also check the malware.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

It sounds that there is a problem with the sessionstore.js file if your tabs do not get restored properly.

Do you otherwise have a problem with restoring the previous session either via "Show my windows and tabs from last time" or via "History > Restore Previous Session"?

Hav0k86
Hav0k86 Question owner
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The problem originated when I reopened Firefox and tried to restore my previous session, so to answer your question cor-el, yes I do have a problem restoring my previous session. Since performing a few of these troubleshooting actions, I've closed all my tabs and tried starting a new session - I still can't load any webpage. I've also reset Firefox to default settings, so there are no add-ons that would be affecting its behavior.

Hav0k86
Hav0k86 Question owner
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I was able to solve the problem by uninstalling and re-installing Firefox.