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Firefox keeps crashing....

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These are my latest crash reports

Crash ID: bp-5691ec06-ac35-4d5c-aea1-412992140929 Crash ID: bp-b08e1f74-cc99-4188-ba6b-c750d2140929 Crash ID: bp-8e606a53-749a-4fca-b63d-88df72140929 Crash ID: bp-e6f1a0ed-5da6-4f1e-8b63-601162140929

plz help.

These are my latest crash reports Crash ID: bp-5691ec06-ac35-4d5c-aea1-412992140929 Crash ID: bp-b08e1f74-cc99-4188-ba6b-c750d2140929 Crash ID: bp-8e606a53-749a-4fca-b63d-88df72140929 Crash ID: bp-e6f1a0ed-5da6-4f1e-8b63-601162140929 plz help.

All Replies (14)

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The first 3 crashes seem to be very rare and I can't find any data on them. The fourth is more common but I don't know why it's happening at startup.

Are you able to start Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

When Firefox is not running, you can start Firefox in Safe Mode by holding down the Shift key when launching the Firefox shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Will it run?

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Oh, hold on, your crash reports indicate Firefox 26. Can you do a clean install of Firefox 32 first? Here's what I mean:

Do not uninstall Firefox.

(1) Download a full installer for Firefox 32 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) After exiting Firefox, rename the Mozilla Firefox program folder

64-bit Windows:

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

32-bit Windows:

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(3) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Does Firefox start and stay up?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • OldFirefox\Plugins
  • OldFirefox\browser\plugins
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okay I will follow your instructions and let you know what happens as soon as possible... thank you

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It didnt work ... One more thing it doesnt crash on startup. Normally it crashesh after I open more than 2 tabs.

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It didnt work... Firefox is still crashing.

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Ca n you give the crash reports since you updated Firefox?

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this is the latest crash id...

Crash ID: bp-7a79a95b-0a8f-40b8-a106-d51c72140929

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Could you test in Firefox's Safe Mode as noted above? That disables the JavaScript compilers, which seem to be related to this problem.

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The first crash reports say; Release Channel beta

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what is actually release channel beta?

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Hi Ridwanrizvy, it's the Beta, which is the next version of Firefox which is still in testing (currently the future Firefox 33). But now you have the normal release channel (Firefox 32).

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Firefox still crashed even after I was using it in safemode..

Crash ID: bp-1c25016c-59d2-4fd6-8153-775e52140930 Crash ID: bp-c43bd98b-780d-471c-932f-74cd92140930

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Crash ID: bp-1c25016c-59d2-4fd6-8153-775e52140930

Talks about Java Script.

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Hi Ridwanrizvy, some notes on these two crash report IDs:

bp-1c25016c-59d2-4fd6-8153-775e52140930 - startup crash after 2 seconds with avast! extension active (not safe mode)

bp-c43bd98b-780d-471c-932f-74cd92140930 - crash after about 15 minutes processing style rules with no extensions active (safe mode); about 550 instances reported in the past 7 days (one comment indicated on Gmail, no other specifics reported)

But that doesn't really give me any ideas on how to stop the crashes.