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Mozilla Crash Reporter Constantly Popping Up...

  • 5 balasan
  • 0 ada masalah ini
  • Balasan terakhir oleh bigcat21

bigcat21
bigcat21
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My issues:

1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I start Firefox. But Firefox is still there.

2) When I turnoff my Comodo Firewall, Firefox has no Internet connection.

I have done clean uninstalls/reinstalls over and over. I go thru and adjust settings. My other browsers work fine, including WaterFox, WaterFox Classic, and Vivaldi.

I tried turning off my security software to test. Specifically exiting Comodo Firewall seems to have caused Firefox to not have an Internet connection. All other browsers have Internet access except Firefox. And the Crash Reporter cannot "report" when the Firefox Internet connection does not work, though I did have it report many times when the connection DID work.

One other clue: In Task Manager I see that even though I have closed Firefox, there over 20 instances of it still running. When I try to open it again, I get the "Firefox already running" error message. When I try to kill these instances/processes many will not close.

This problem has been persistent for more than half a year since I built my new PC. I am on Windows 10 LTSC. Besides Comodo Firewall, Emsisoft Anti-Malware is my main anti-malware.

Please help! Thank you!

My issues: 1) Every time I close Firefox I get the Mozilla Crash Reporter telling me that Firefox has crashed. Sometimes I even get the Mozilla Crash Reporter when I start Firefox. But Firefox is still there. 2) When I turnoff my Comodo Firewall, Firefox has no Internet connection. I have done clean uninstalls/reinstalls over and over. I go thru and adjust settings. My other browsers work fine, including WaterFox, WaterFox Classic, and Vivaldi. I tried turning off my security software to test. Specifically exiting Comodo Firewall seems to have caused Firefox to not have an Internet connection. All other browsers have Internet access except Firefox. And the Crash Reporter cannot "report" when the Firefox Internet connection does not work, though I did have it report many times when the connection DID work. One other clue: In Task Manager I see that even though I have closed Firefox, there over 20 instances of it still running. When I try to open it again, I get the "Firefox already running" error message. When I try to kill these instances/processes many will not close. This problem has been persistent for more than half a year since I built my new PC. I am on Windows 10 LTSC. Besides Comodo Firewall, Emsisoft Anti-Malware is my main anti-malware. Please help! Thank you!

Penyelesaian terpilih

Wait, I may have fixed it. I created a rule in the Comodo Firewall to treat Firefox as a "web browser". None of the many other browsers I use have needed that. But no Mozilla Crash Reporter complaints so far...

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All Replies (5)

bigcat21
bigcat21 Pemilik Soalan
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Penyelesaian Terpilih

Wait, I may have fixed it. I created a rule in the Comodo Firewall to treat Firefox as a "web browser". None of the many other browsers I use have needed that. But no Mozilla Crash Reporter complaints so far...

Helpful?

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bigcat21
bigcat21 Pemilik Soalan
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Thanks Paul, but I believe I solved the problem by configuring my software firewall.

Helpful?

cor-el
cor-el
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  • Top 10 Contributor
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I'm curious: Are you using "Clear history when Firefox closes" to clear data when you close Firefox ?

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar, especially if you have multiple windows or Private Browsing windows open to prevent losing tabs in unnoticed windows.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

Helpful?

bigcat21
bigcat21 Pemilik Soalan
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Thanks for the reply!

So I have been closing Firefox by clicking the close X on the Firefox Title bar. I do have "Clear history when Firefox closes". I have not had multi-windows open or used used Private Browsing.

Does it make a difference how you close Firefox? Is that a bug or a feature?

Helpful?

Tanya soalan

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