Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep ggetting a Pop up even though I have checked no pop ups.

  • 4 replies
  • 10 have this problem
  • 1 view
  • Last reply by cor-el

more options

When I view pages in Firefox I keep get a Pop-up banner at the bottom of the page even though I have checked off for no pop-ups. How do I stop it.

When I view pages in Firefox I keep get a Pop-up banner at the bottom of the page even though I have checked off for no pop-ups. How do I stop it.

All Replies (4)

more options

hello ,

The pop-up may not actually be coming from Firefox. You can determine where the pop-up is coming from by the appearance of the window.

If you see the location bar with the little bookmark star in the pop-up window, the pop-up is coming from Firefox. Another good indication is the Firefox logo or the orange Firefox button on Windows 7 in the top left corner of the window If not, you may have malware on your computer that causes the pop-ups. Scan your computer for viruses and spyware. For more details, see Troubleshoot Firefox issues caused by malware.

Report if this helped ! Thanks!

more options

hello ,

The pop-up may not actually be coming from Firefox. You can determine where the pop-up is coming from by the appearance of the window.

If you see the location bar with the little bookmark star in the pop-up window, the pop-up is coming from Firefox. Another good indication is the Firefox logo or the orange Firefox button on Windows 7 in the top left corner of the window If not, you may have malware on your computer that causes the pop-ups. Scan your computer for viruses and spyware. For more details, see Troubleshoot Firefox issues caused by malware.

Report if this helped ! Thanks!

more options

I have this issue with a banner at the bottom of the page can u help resolve it thxs wad109

more options

Note that wad109 has created a thread, so please continue the discussion in that thread.