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https://support.mozilla.org/en-US/questions/new/desktop/fix-problems

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Maegu

Maegu
Maegu
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Crash ID: bp-fc6d774a-bb19-4f21-8d0c-e83592130704
Crash ID: bp-0ae744e6-4ea1-43d1-82c6-931e02130705
Crash ID: bp-2a00e801-69e5-4315-ac8d-7cb132130222
Crash ID: bp-3d3386c3-70e5-4565-80c4-117882130704
Crash ID: bp-2d0a0427-c451-4e23-870f-fcc8d2130704
Crash ID: bp-0ecd2b42-86e9-44b4-9c02-a16202130709
Crash ID: bp-2eb70d37-bc25-41b8-a1cf-ac0682130703

I can give you 30 or more of this Crash ID's
The problem started with the first crash and since then nothing to do, no start nor restart, I tried and did most of the above referenced support web, but no way, I'm not so great in IT and computer related
fixed bugs etc. I'm really somehow very upset having to use the internet explorer, everything worked
à la perfection, for more than a year, no problems, and now suddenly Kaputt...... thanks for urgent needed
help, I even ready to pay for support......... rgds, saludos Markus Gmür - Swiss living in Barcelona

<pre><nowiki>Crash ID: bp-fc6d774a-bb19-4f21-8d0c-e83592130704 Crash ID: bp-0ae744e6-4ea1-43d1-82c6-931e02130705 Crash ID: bp-2a00e801-69e5-4315-ac8d-7cb132130222 Crash ID: bp-3d3386c3-70e5-4565-80c4-117882130704 Crash ID: bp-2d0a0427-c451-4e23-870f-fcc8d2130704 Crash ID: bp-0ecd2b42-86e9-44b4-9c02-a16202130709 Crash ID: bp-2eb70d37-bc25-41b8-a1cf-ac0682130703</nowiki></pre> I can give you 30 or more of this Crash ID's<br /> The problem started with the first crash and since then nothing to do, no start nor restart, I tried and did most of the above referenced support web, but no way, I'm not so great in IT and computer related<br /> fixed bugs etc. I'm really somehow very upset having to use the internet explorer, everything worked<br /> à la perfection, for more than a year, no problems, and now suddenly Kaputt...... thanks for urgent needed<br /> help, I even ready to pay for support......... rgds, saludos Markus Gmür - Swiss living in Barcelona

Modified by cor-el

All Replies (6)

cor-el
cor-el
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Which security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Modified by cor-el

Maegu
Maegu Question owner
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Hi, I have Microsoft security essentials - I have windows 7 installed, but when I boot the computer in Windows Safe Mode wit network support there appears no F8 button (this F8 is only for XP Pro as I remember) so I can't make this test. - Question, if I completely uninstall Firefox, could that arrange the problem (but what happens with Favorites-history etc.) thanks for your help and comment - Markus

cor-el
cor-el
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Try:

Maegu
Maegu Question owner
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Hi, I have no answer to my question, what happens with the data, or what data get lost, .when I uninstall Firefox ? (bookmarks etc.)

cor-el
cor-el
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As long as you do not remove personal data when uninstalling you won't lose your bookmarks/

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

Maegu
Maegu Question owner
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Hi, I uninstalled Firefox, but no result, same crash report after new install!!?? What else could I try? Thanks for suggestions. Maegu