Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

facebook won't open

  • 2 replies
  • 11 have this problem
  • 1 view
  • Last reply by rustic.paul

more options

When Firefox is open - I will try to connect to Facebook.com. One of 2 things happen: Either the page will not open and the spinning circle will continue to spin until I close the page or Facebook will open but will not load pictures or any of the page correctly. I have deleted my cookies - which has not helped. I also cannot open Facebook in IE.

Any suggestions? Thanks!

When Firefox is open - I will try to connect to Facebook.com. One of 2 things happen: Either the page will not open and the spinning circle will continue to spin until I close the page or Facebook will open but will not load pictures or any of the page correctly. I have deleted my cookies - which has not helped. I also cannot open Facebook in IE. Any suggestions? Thanks!

All Replies (2)

more options

You can try to reset (power off/on) the router.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Try doing what I did which definately improved Facebooks page loading, set your PC Network internet properties to 'OpenDNS'. It's perfectly safe and makes and awesome difference, depending your operating sys do a Google for instructions, it was quite easy. Once thats done flush DNS. In RUN type CMD, then in there type ipconfig /flushdns click Enter and voila!