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Website loads on another computer with Firefox but not on another. Followed all your suggestions already and still same problem

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

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I have two PC computers. On one computer a certain website does not load while in the other loads as usual. I am suing Firefox on both.

The website loaded OK until about three days ago.

I have followed all your suggestions about individually entering that site in Firefox, clearing cookies, etc., nothing. The website flashes on the screen, the screen then turns white.

I have two PC computers. On one computer a certain website does not load while in the other loads as usual. I am suing Firefox on both. The website loaded OK until about three days ago. I have followed all your suggestions about individually entering that site in Firefox, clearing cookies, etc., nothing. The website flashes on the screen, the screen then turns white.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.