Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird changed after a Windows update. Can't get it to work

more options

Had a Windows update, and it apparently screwed up Thunderbird. Can't block delete messages, and the write message screen size changed - it's now all the way across the screen. That's just for openers - can't imagine what else might be screwed up.

Tried "troubleshooting" and it didn't work, and have no idea how, or if, the changes from the Windows update can be reversed.

Thanks very much for your help. I've been using Thunderbird for many years, but the mail has become almost unusable - if mail can't be fixed, what do you recommend to replace Thunderbird?

Phil

Had a Windows update, and it apparently screwed up Thunderbird. Can't block delete messages, and the write message screen size changed - it's now all the way across the screen. That's just for openers - can't imagine what else might be screwed up. Tried "troubleshooting" and it didn't work, and have no idea how, or if, the changes from the Windows update can be reversed. Thanks very much for your help. I've been using Thunderbird for many years, but the mail has become almost unusable - if mail can't be fixed, what do you recommend to replace Thunderbird? Phil

All Replies (9)

more options

This is a situation where it may be smart to just download and install over the top of the current release. Unfortunately, the latest release is 128. I suggest you click help>about to verify your version number, which will be 115 if you keep it current. Then, go to

https://ftp.mozilla.org/pub/thunderbird/releases/115.12.2/win64/en-US/  and download current 115 version That link assumes you are USA resident and speak English). If not, click the 'Dir ..' above the exe download to revert to prior page in FTP.

Helpful?

more options

This solved the block delete problem, and I finally found the option to turn off double spacing when editing a message. Thank you. Still have the issue of limiting the length of a line in a message, including when reading your response - I have to scroll across to the right to see the whole line in your message, and when editing a new message, the text goes on to the end of the screen display, and then some. Any suggestions? Thanks again for your help.

Helpful?

more options

I'm glad you're having partial success. I am puzzled on wordwrap as I have it and have done nothing. There is an addon, 'toggle line wrap', but it shouldn't be needed (and may not work), but I offer as a possibility.

Helpful?

more options

Did you make a change to mailnews.wraplength ?

Helpful?

more options

No - I just reinstalled per your instructions. In addition, the folder list and email message list are now double spaced. I have no idea why. I have a lot of folders and email messages, and would prefer to have a compact list. Thanks again.

Helpful?

more options

Can you post a screenshot of that?

Helpful?

more options

Apparently not. When I use "Print screen", I can paste the result into a document, but cannot paste it in here. Any suggestions? Thanks. Tried the "Add Images" button, but that failed.

Helpful?

more options

Click the hamburger menu and select 'density and set to 'compact' and see if that addresses the issue.

Helpful?

more options

Good morning, David. Thank you. Solved the density problem. Still have the issue with the data in a message where I have to scroll to the right many pages to see the whole message, or it occurs when typing a message.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.