Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Need linked documents to open with URL, not in file:///C:/Users/...

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by etdavidoff

more options

Since the latest upgrade, when I click on a linked document in an e-mail and choose to open it in Firefox, the address on the new tab is file:///C:/Users/... rather than the actual URL of the document. This is very problematic for me, I do a lot of newsletter and social media work and I frequently need to be able to share document URLs (they are often sent to me for that purpose). How can I adjust my Firefox settings so clicking on a link takes me to the actual URL? I already changed the Settings / General / Applications selections to Always Ask, and it does always ask, but when I choose "Open with Firefox" I get a file:///C:/Users/... string in the search bar rather than the URL I need. Thanks for your help!

Since the latest upgrade, when I click on a linked document in an e-mail and choose to open it in Firefox, the address on the new tab is file:///C:/Users/... rather than the actual URL of the document. This is very problematic for me, I do a lot of newsletter and social media work and I frequently need to be able to share document URLs (they are often sent to me for that purpose). How can I adjust my Firefox settings so clicking on a link takes me to the actual URL? I already changed the Settings / General / Applications selections to Always Ask, and it does always ask, but when I choose "Open with Firefox" I get a file:///C:/Users/... string in the search bar rather than the URL I need. Thanks for your help!

All Replies (3)

more options

Hi

That will be the link to the document if you have saved it to your device. If you save the file to a website or an internal organisation platform such as SharePoint, you will get a website URL for it.

more options

Thank you for your response, but no, these are not documents saved on my computer. These are items sent to me via link from other people, which I do not have in any form other than the link in the e-mail. When I click on the e-mail link to open the document through Firefox, the search bar shows a file:///C:/Users/... string. And I don't want to have to save it to another location in order to create a URL. Prior to the most recent Firefox upgrade, I would always get a shareable URL automatically. This is why I am frustrated!  :-( I just want the opening mechanism to go back to the way it was.

Modified by etdavidoff

more options

I am still having this problem. Even when I click on links on webpages (even links I've posted myself), the document opens in a new tab with a file:///C:/Users/ prefix rather than showing the actual URL. I do a lot of work by sharing online files so this is really messing me up. Help!