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After completing refresh, I followed instructions to locate backup in profile, but it was empty

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  • Last reply by FredMcD

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any way to recover bookmarks and history in library after refreshing? I followed instructions but backup file in profile was empty.

any way to recover bookmarks and history in library after refreshing? I followed instructions but backup file in profile was empty.

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update