Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

Ok, i start the computer, open Firefox and it says Firefox is slow opening, reset. So i click the reset button, it then wipes my toolbars, history, homepage and most other information. That in itself is not really a problem, but the thing is it will now not bookmark pages. There is a couple of ways to bookmark a page and none of them will work Any ideas ?

Cheers

Ok, i start the computer, open Firefox and it says Firefox is slow opening, reset. So i click the reset button, it then wipes my toolbars, history, homepage and most other information. That in itself is not really a problem, but the thing is it will now not bookmark pages. There is a couple of ways to bookmark a page and none of them will work Any ideas ? Cheers

Chosen solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Thanks, im not certain what happened, but they have come back

Cheers

more options

Good to hear. Safe surfing.