Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Problem with loading website

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by OBW47

more options

Hello. I have experienced problems with loading every webpage. When I have tried opening basic and secure websites I have been met with the text:

"Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to www.youtube.com because this website requires a secure connection.

What can you do about it?

www.youtube.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem."


I havn't had any problems with this before. Can you help? Thanks in regards.

Kind regards Laurens Jacobsen

Hello. I have experienced problems with loading every webpage. When I have tried opening basic and secure websites I have been met with the text: "Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.youtube.com because this website requires a secure connection. What can you do about it? www.youtube.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. The issue is most likely with the website, and there is nothing you can do to resolve it. If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem." I havn't had any problems with this before. Can you help? Thanks in regards. Kind regards Laurens Jacobsen
Attached screenshots

All Replies (1)

more options