Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My TB has no Junk/Spam Folder

  • 4 replies
  • 1 has this problem
  • 55 views
  • Last reply by pgnossiter

more options

My TB has no Junk/Spam Folder. Friends have been posting emails to me but not showing up in my Inbox. They say to check my Junk Folder. How can I if I have no such folder displayed on the LHS where all my other folders are displayed? How can I find missing emails?

My TB has no Junk/Spam Folder. Friends have been posting emails to me but not showing up in my Inbox. They say to check my Junk Folder. How can I if I have no such folder displayed on the LHS where all my other folders are displayed? How can I find missing emails?

Chosen solution

If you access your account on the gmail website, the Spam folder is definitely available (see picture). If the account is setup as IMAP in TB, right-click the account in the Folder Pane, Subscribe, click Refresh, and check the box for Spam.

Read this answer in context 👍 0

All Replies (4)

more options

Is your account POP or IMAP? If it's POP, you only see the Inbox from the mail server, not all the other folders including Spam. Messages sent to Spam are filtered by the mail provider before being downloaded to TB. Change to IMAP or access the Spam folder through webmail and move your friends' messages to Inbox.

more options

Thank you sfhowes for your quick response. I have two email accounts, one with gmail the other with Spintel. I'm quite familiar with the process of logging into my webmail account with Spintel to view junk mail but have no idea how to do this with gmail. To view the junk folder in gmail I've followed various suggestions like view the pane on the LHS of my screen for the junk folder and if not there click on the "more" link to find it ... there is no "more" link. Another suggestion was to click the gear icon at the top RHS to find and load the junk folder ... there is no gear icon just the 3 bars to open the TB menu and when I do there's no reference to any junk folder. So I guess now my question is "how do I log onto the gmail server (if this is possible) to find the junk folder as I do with Spintel?". I'm anxious to get this done as I'm being told by friends that they have sent mail that I don't receive and we suspect they've been diverted to junk.

more options

Chosen Solution

If you access your account on the gmail website, the Spam folder is definitely available (see picture). If the account is setup as IMAP in TB, right-click the account in the Folder Pane, Subscribe, click Refresh, and check the box for Spam.

more options

Thank you sfhowes, that's very helpful. Now I know where to look. Much appreciated :)