Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not play view.yahoo videos

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

Firefox 59.0.2/3 on MacOS 10.12.06 will not play streaming videos from view.yahoo.com - I tried several different videos. Symptom: When I try to play a video I get a black box, clicking on it has no effect. Sometimes I get a brief image from the video in the black box along with a small black box off to the side, but both quickly disappear. What I can do: I can play videos from youtube and pbs. Some other browsers, eg. chrome, will play the yahoo videos, but initially Safari would not, giving the same results as Firefox. When I choose the Safari per website option to disable content blockers, the previously brief image remained and I could then play the video. What I tried: I disabled all the content blockers I could find, including: ad blockers and flash restrictions. I reinstalled Firefox, going from 59.0.2 to 59.0.3 with no change in behavior; I reinstalled flash. I tried restarting Firefox in safe mode, with the same results as above.

I prefer to stick with Firefox, so are any suggestions to fix this problem?

Thanks, John

Firefox 59.0.2/3 on MacOS 10.12.06 will not play streaming videos from view.yahoo.com - I tried several different videos. Symptom: When I try to play a video I get a black box, clicking on it has no effect. Sometimes I get a brief image from the video in the black box along with a small black box off to the side, but both quickly disappear. What I can do: I can play videos from youtube and pbs. Some other browsers, eg. chrome, will play the yahoo videos, but initially Safari would not, giving the same results as Firefox. When I choose the Safari per website option to disable content blockers, the previously brief image remained and I could then play the video. What I tried: I disabled all the content blockers I could find, including: ad blockers and flash restrictions. I reinstalled Firefox, going from 59.0.2 to 59.0.3 with no change in behavior; I reinstalled flash. I tried restarting Firefox in safe mode, with the same results as above. I prefer to stick with Firefox, so are any suggestions to fix this problem? Thanks, John

All Replies (3)

more options

I tried the link and got a message about enabling DRM

https://support.mozilla.org/en-US/kb/enable-drm?as=u&utm_source=inproduct

more options

The previous comment suggested that DRM might be the problem. I did not get any message about DRM, and I tried with and without Google Widevine CDM active. This made no difference.

more options

I called for more help.