Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hangs when going to Reuters, while trying to load api.b2c.com.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Poalima
Poalima
more options

My home page, Reuters.com, is loading something called api.b2c.com. It almost always causes Firefox to hang, and be unresponsive, the first time it loads. I don't know if the loading of api.b2c.com is new, or if the problem just became evident when I recently upgraded to Firefox 46.0.

My home page, Reuters.com, is loading something called api.b2c.com. It almost always causes Firefox to hang, and be unresponsive, the first time it loads. I don't know if the loading of api.b2c.com is new, or if the problem just became evident when I recently upgraded to Firefox 46.0.

All Replies (1)

FredMcD
FredMcD
more options

I had no problem with http://reuters.com/

http://api.b2c.com/ opens a blank page.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding