Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox for MacBook won't let me access an established address, www.authorsguild.org

ellethornton
ellethornton
more options

I receive the message "This This Connection is Untrusted" " You have asked Firefox to connect securely to www.authorsguild.org, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified."

I have accessed the site in the past with no trouble. I do not understand what the problem is. I need to access the guild. Thank you for your help.

I receive the message "This This Connection is Untrusted" " You have asked Firefox to connect securely to www.authorsguild.org, but we can't confirm that your connection is secure. Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified." I have accessed the site in the past with no trouble. I do not understand what the problem is. I need to access the guild. Thank you for your help.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

It's not possible for me to test with your version of Firefox, or your OS, but I can report that the site is working well on Firefox 40 + Windows 7.

It appears they updated their site certificate recently (June time frame). If this is your first visit since the update, is it possible you once saved an "exception" for this site? If so, you may need to delete that now. You can check the Preferences dialog:

Firefox > Preferences > Advanced

Click the Certificates mini-tab, or if it was called Encryption or another name back then, whatever is closest.

Click the "View Certificates" button to open the Certificate Manager.

Then click the "Servers" mini-tab. Please ignore any entries where the server is listed as "*" and check for any exceptions for this problem site. If you find it, use the Delete/Distrust button to clear it out.

Then when you visit the site again, try Cmd+Shift+r to bypass cached information for the site.

Can you get in?

If there's still a problem, did you use the Reset/Refresh feature recently? The tell-tale sign is an Old Firefox Data folder on the desktop. If you use Avast, BitDefender, ESET or Kaspersky, you may need to re-establish trust with that software after a Reset/Refresh.