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After upgrading to windows 10 firefox constantly crashes

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  • Last reply by guigs

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I have just installed windows 10 and firefox constantly crashes. Please need help.. This are last 3 crash report ID that will help you to find more about the cause of crash.

bp-9afe7f98-67d5-4f47-a832-faa772150731 bp-707bf951-8143-45a1-b74f-936632150731 bp-3706b5e0-6981-4586-9e83-f8f272150731

Thank You !

I have just installed windows 10 and firefox constantly crashes. Please need help.. This are last 3 crash report ID that will help you to find more about the cause of crash. bp-9afe7f98-67d5-4f47-a832-faa772150731 bp-707bf951-8143-45a1-b74f-936632150731 bp-3706b5e0-6981-4586-9e83-f8f272150731 Thank You !

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First let's try Safe Mode and narrowing down the exact steps when this happens> most likely it will still happen in safe mode because jit compiler is not disabled in safe mode. However the steps taken are very important when filing a new crash bug, please report back what you did right before the crashes. Thank you!!!

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.