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Firefox keeps loading web page and I have cleared out the cache

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  • 2 have this problem
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  • Last reply by cor-el

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When I go to a web page other than the home page, Fire Fox keeps loading the page. I have followed the instructions that were suggested and it still happens.

When I go to a web page other than the home page, Fire Fox keeps loading the page. I have followed the instructions that were suggested and it still happens.

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem