Thunderbird Community Forum

Since installing Thunderbird (on Linux Fedora) I have been really confused by and disappointed in the search functionality. I used Mac Mail for the last 20 years, I know that is pretty good, but I was told Thunderbird is at least function, if not as 'pretty' (some say).

I dont use the Quick Filter box as I have a ton of local folders and usually just need to find an email which could be anywhere, but i KNOW it's there.

I begun testing it. Noticed a few things so wondering if someone can advise if this is just me, or normal behaviour...

In the global search, I finally realised (i think anyway) that it does not actually search everywhere, far from it. For instance, I searched for emails many times and it said they don't exist, so i panicked thinking they were lost, but no, I dived into Deleted Items and there they were. I store deleted items for 3 months, and often refer back to them for past purchase receipts or similar in the rare occasion that I need it again for some reason.

- It doesn't seem to search (doesn't find anyway) in my Imap Deleted Items folder,. OR the Local Folders

- It isn't searching/finding emails in my Local Folderrs, which is a HUGE problem as 95% of my email is stored in those. Why wouldn't a global search find stuff in my local folders? I have tested it and confirmed it's not searching in any of them.

- I have ebay messages in my INBOX, from a username starting with perrie134 - I tried BOTH the quick filter and the CTRL K search, searching for 'perrie134' and then 'perr' and ZERO messages come up. Does the search not include 'from' info?

As far as I can tell, the search is not working at all. So I am hoping something must surely be wrong my end, but grateful if someone can comment. I can't use a program that can't find emails when I type in information included in 'from' and 'subject' areas, but at this point it's failing in every way.

Appreciate any advice/thoughts. Thanks

Just recently, I'm having trouble sending emails through Thunderbird. Receiving is fine. I have not made any changes to settings but I get smtp error when trying to send. I have 3 accounts and my gmail one works but not the other 2. The only difference I can see is the 2 that aren't working are POP3 whereas the gmail one is IMAP but surely that only affects receiving, not sending? Very occasionally an unsent email has miraculously been sent but mostly I get the smtp error. I checked with my ISP and they found not errors and suggested online webmail. Messages send fine through there but I'd rather use Thunderbird. Any suggestions please?

"Octopus Energy Limited is a company registered in England and Wales. Registered number: 09263424. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN"

The screenshot showing the symbols is in the attached image. Is there a conflict between my settings and theirs?

Hi

In "my" Thunderbird app, I see in my inbox new messages in blue color. So also in messages that filtered to "folders" or labels (I don't know the exact term). When clicking on a message its color is turning to black. This is OK. Howeve, when I leave inbox or any folder, All its messages are turninh to black. I would like to keep all of them blue, unless I click on a blue message.

Can you please tell me how?

Thank You, Zeev Wigelman

My emails are gone after using compact. I have several email addresses and some of them are offline. Nonetheless, the old emails remained in the inbox. Now, after compacting, my emails are gone. The Sent Folder is completely gone. The Inbox is empty. My current beta version 129.0b5 (32-bit). PC Win10 Pro x64. Any hint or solution is highly appreciated.

I have tried all the suggested fixes and still images are not opening in Thunderbird Mail. This has only been occurring since the update on 26th June 2024. The images are shown when I open mail in Optus WebMail When I log on I get this message but the mail still downloads.

Secure Connection Failed

An error occurred during a connection to live.thunderbird.net. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

I just reinstalled Thunderbird no luck

Hi, somehow about 10 subfolders have become invisible and I can't see them. This is a shared email account so other colleagues have access to it and they can view the folders just fine. I'm using Thunderbird 115.12.2 (64-bit) on my PC and they all use Mail on Macs. I am including two screenshots, one is from my Thunderbird account where the file only shows 3 subfolders. The other screenshot colleagues’ Mail account shows about 13 subfolders which is correct. I have rebooted my machine and Thunderbird several times with no luck. Any solutions please?

Up until two days ago Thunderbird would detect spam in the inbox and move it to the junk folder. Now it removes spam from the inbox and says it has put it in the spam folder but it's not there. Where is it going?

Alan.

Thunderbird appears to be not checking the Gmail (and other) mail servers properly.

If somebody sends a message to my Gmail address, this frequently (although erratically) happens:

The message immediately appears in Gmail (i.e., Gmail accessed through a browser) as it should

and DOES NOT appear in my T'bird inbox. It will show up in the T'bird inbox an hour or two later. The date stamp on the message is correct, but it shows up long after the original message was sent.

Does anybody have any ideas about what is going on, and how to fix it?

Thanks for any comments.

About 40 emails have been deleted from a sub folder on the side of my Thunderbird and I can't seem to find a solution to get them back. It happened I believe after I chose to "repair folder" option. Please help!

I went through all my installed software today, with the intentions of cleaning up shop, and opened Thunderbird to see - what the status of the program was.

My installed version is: 91.6.1 I clicked the three bars, "help", and "about Thunderbird" to look for the latest update.

According to my program, Thunderbird is up-to-date - and I am on the "release update channel" - so I checked the website, in-case the program had been permanently cancelled.

Clearly, the website has been updated more than once - and the program aswell.

I had a similiar problem, with another piece of software - so maybe there is an overlap of some sort.

Hi, I have been using T-Bird and Firefox exclusively on Ubuntu since 2014. Periodically, and it seems to coincide with either one of those updating, I have had an ongoing issue with my ability to click on links in my email and have them automatically open my browser (if not already open) or to open in a tab when Firefox is already open. At some point while suffering with this condition it will 'just fix itself' and work sometimes for months or years then do it all over again. I have tried over the years to fix it myself and have read & tried every suggested solution that can be found. I can open my emails in AOL, click on any link and have it open in Firefox. This leads me to believe the problem is with T-bird and not any settings in my browser but just in case I have examined settings in both apps and not found a cause or solution. I have tried every suggested fix in 'config' and have even removed and reinstalled T-bird three different times over the years but to no avail. I really hate having to start over with a new installation especially since it doesn't fix the problem but has caused no end of headaches trying to retrieve my address book and re-customize my email program back to how I like it. PLEASE! Mozilla it's time to fix this ongoing problem that quite obviously plagues so many users out there. I am open to any and all suggested solutions but will be surprised if anyone can suggest something I haven't already tried.

Im trying to put my email (prkirby@sky.com) on to thunderbird (version 115.12.1 64Bit) running on a windows 11 computer I have 2 other emails which run perfectly All my settings are correct, pop 3 incoming pop.tools.sky.com port 995 outgoing smpt.tools.sky.com port 465 both my username and password are correct, all these settings work when using outlook 2013 pro plus on a computer running windows 7 username and password also work when signing in to emails on different computers When I create the account the message I get is password/usename incorrect Any help will be gratefully received Phil

I keep getting the message that the server may have gone down or disconnected. I try multiple attemps to enter my password, but it doesn't always succeed and I end up turning off the laptop and starting again. And sometimes it still doesn't work. I'm getting emails on Outlook but not on my preferred Firefox. Any advise please?

Is Mozilla working on the below email I have received from Microsoft? "The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

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Hi, I'm using Thunderbird 115.4.1 and Windows 8.1 Pro. Ever since the Supernova update, TB crashes pretty much daily (up to 3x a day). I turned off auto-updates as soon as I found out how to, since everything was so confusing and didn't work the way I was used to. Now I'm afraid to do any more updates since I don't want a whole bunch of other things to get screwed up. I have learned to kind of work around the problem areas, though it's frustrating. But I don't want to spend another 10-15 hours trying to fix new problems. Any suggestions? I can't seem to find any information about people who have had this crashing problem and then had it resolved through an update. Thanks

Previous thread with the same subject reported that Avast Antivirus might have found something suspicious in my mail file and locked the file. I followed the instructions to exclude my entire mail folder and maybe the parent file above it from Avast's scanning. However, it doesn't seem that whatever locking or corruption might have been caused by Avast Is going to be undone by telling Avast not to scan that folder anymore. How to unlock the file or reverse the corruption that was done already? My only backup is a full disk image. And it doesn't appear that Write access has been turned off with regard to any of my computer's users -- System, Administrator, or myself. Shouldn't any locking that Avast has done be evident from the file or folder's Properties or Advanced Properties? This is pretty much a business-killing problem. Any help would be greatly appreciated.