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My website won't open on Firefox but open on every other Browser.

My website is http://bigelowdesignco.com As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange web… (read more)

My website is http://bigelowdesignco.com

As of today and today only Firefox refuses to show my homepage like it's supposed to, and instead it only shows some strange webpage I have never seen before saying "Account not found".

I opened my website on Microsoft Edge, Google Chrome, Safari, and Firefox on my iPhone with zero issue. However, I have check Firefox for desktop on two different computers, and been shown the same page.

I have already cleared my cache, history and cookies. I also uninstalled Firefox and did a fresh install, only to have the same problem.

I'm just really confused what happened as this has never happened before. I got scared someone hijacked my website, but that wouldn't make sense since it's working on everything but Firefox on my desktop. I've just never seen this "Account not found" page before and this page has nothing to do with my website, domain, or hosting. My website and domain are all on Squarespace.

Asked by kborange11 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Videos will not load on FIrefox

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cann… (read more)

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

Asked by hainsolo 1 week ago

Last reply by hainsolo 1 day ago

Contact form didn't work using Firefox but did using Chrome

I tried filling out a Contact form on a website here: https://www.klineind.com/contact/ using Firefox and after submitting it, I got the message, "Sorry, for technical re… (read more)

I tried filling out a Contact form on a website here: https://www.klineind.com/contact/ using Firefox and after submitting it, I got the message, "Sorry, for technical reasons you can't submit your query from this browser. Please try using a different browser or computer." So I started over again using Google Chrome and the form was successfully submitted!

I have screenshots of both Firefox and Chrome after the submission but I cannot attach them here, it appears. For better troubleshooting, I suggest that screenshots be allowed to be attached.

I have recently had some issues with Firefox's compatibility and which hopefully will be addressed.

Thank you.

Asked by Wayne Carpenter 1 day ago

Autofill Passwords

I am trying to use Firefox secure passwords. I can create a secure password, update it when asked, but it doesn't autofill the password when I try to log in. I have the "… (read more)

I am trying to use Firefox secure passwords. I can create a secure password, update it when asked, but it doesn't autofill the password when I try to log in. I have the "Autofill User Name and Passwords" box checked in Firefox Preferences. I am on a MacBook Air using Firefox.

Asked by raylee2484 1 day ago

Last reply by cor-el 1 day ago

Password Fill with Device sign in

Is there a way to make firefox require a device sign in every time that you want to access a password. Otherwise it is only required after the app is quit, not if the scr… (read more)

Is there a way to make firefox require a device sign in every time that you want to access a password. Otherwise it is only required after the app is quit, not if the screen turns off of the computer goes to sleep, at least that's how I understand it. I already have checked the require device sign in to manage or fill passwords box and the functionality still isn't as expected.

Asked by rpnpackers 1 day ago

Last reply by cor-el 1 day ago

Windows 7, 8.x Support (ESR 115) ends in september - right?

Hello everyone, support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article Is this still the current stat… (read more)

Hello everyone,

support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article

Is this still the current status or are there any plans to support the old Windows versions for a little longer?

Thanks and regards, Martin

Asked by m.fessler1 1 day ago

Last reply by cor-el 1 day ago

DEAR SUPPORT!! STILL CANT LOG IN IN ALI-EXPRESS ://

DEAR SUPPORT!! STILL CANT LOG IN IN ALI-EXPRESS :// I DID ALL THE STEPS! DISABLE PRIVACY BADGER & ADBLOCK PLUS AND I CLEAN ALL THE COOKIES FROM ALI-EXPRESS! BUT … (read more)

DEAR SUPPORT!! STILL CANT LOG IN IN ALI-EXPRESS :// I DID ALL THE STEPS! DISABLE PRIVACY BADGER & ADBLOCK PLUS AND I CLEAN ALL THE COOKIES FROM ALI-EXPRESS! BUT STIILL NO LUCK :(( HERE I MADE YOU A CLIP SO U CAN SEE THE PROBLEM. DAMMM ONLY PICs HMMM?! OK I UPLOAD IT TO YOUTUBE SPECIALLY FOR YOU!!! HERE IS THE LINK : https://youtu.be/Cz2Q263CJe4 HOPE THIS HELPS

Asked by boshidara_deliivanova 1 day ago

Scroll bar overlays content/other scroll bars so it's unusable

If there's an internal scroll bar for something within a website, Ancestry is a good example of this, I've had to stop using Firefox for it entirely now, you can't get to… (read more)

If there's an internal scroll bar for something within a website, Ancestry is a good example of this, I've had to stop using Firefox for it entirely now, you can't get to it, because every time you try, the Firefox one pops up over the top of the internal one. I can't work out how to deal with this, there's multiple sites I use regularly that I have to open in a different browser just to use effectively because of this one issue.

Asked by Jack Chapman 1 day ago

Cannot edit bookmarks

I can no longer edit existing bookmarks on the main browser page. Not the bookmarks in the menu; the ones that are under icons on the main browser page. The edit option … (read more)

I can no longer edit existing bookmarks on the main browser page. Not the bookmarks in the menu; the ones that are under icons on the main browser page. The edit option doesn't show up when I hover the mouse.

Asked by TLienhart 1 day ago

Embedded sites

Prior to today, on my Edwards Jones site, I could click on market commentary or check on latest CD rates and see results. But today, you have apparently changed the way … (read more)

Prior to today, on my Edwards Jones site, I could click on market commentary or check on latest CD rates and see results. But today, you have apparently changed the way 'embedded sites work and it traps an error. Right clicking on the link does not work ... So this obviously your latest new and improved feature to protect my security does not work as intended . . . what are you going to do to fix it? Larry Schelhorse [edited email and phone# from public community forums]

Asked by gooddoc1 1 day ago

Serious New Privacy Issue

I recently got seriously worried when I became aware about the new AI firewalls these days, which monitors or inspect SSL encrypted packets, before the packets reach to t… (read more)

I recently got seriously worried when I became aware about the new AI firewalls these days, which monitors or inspect SSL encrypted packets, before the packets reach to the main website. These new AI firewall systems are installed in some countries by their governments to suppress free speech, or just spy on its people. These firewalls, as you may already know, uses DPI-SSL system, which decrypts packets traveling from user to the main website. To decrypt the HTTPS packets, these firewalls uses its own self signed CA certificates. So I am asking the firefox developers, that why you guys allow this privacy issue? Does the packets sent from a firefoxe browser to other websites are also decrypted, by these firewalls? If yes, then why you guys allow this? Firefox must ONLY allow a specific CA certificate made for firefox browser only. Firefox browser must never let other third party softwares, or any software, to decrypt its encrypted packets. This is a serious privacy issue. With these firewalls, they can see what users write in chats, or posts, they can see witch content we are watching on a website, they can see who we follow on social media platforms, they can see which content or posts we like and etc. Even passwords are not safe anymore, which e use for any website of platform. When passwords are not safe, so does our accounts of various websites. This is a serious privacy breach.

These firewalls is a weapon for those countries which want to suppress free speech or suppress opposition sides in a government or spy on its own people.

Please let me know if I am mistaken or my concerns are genuine.

Asked by Ivonik Zoraf 2 days ago

Last reply by Ivonik Zoraf 2 days ago

Moved "Downloads" to OneDrive, Firefox keeps using default location

I moved the downloads folder via File Explorer to OneDrive. So now it's like this: c:\users\[username]\OneDrive\Downloads But Firefox keeps wanting to save files to the… (read more)

I moved the downloads folder via File Explorer to OneDrive. So now it's like this:

c:\users\[username]\OneDrive\Downloads

But Firefox keeps wanting to save files to the original location:

c:\users\[username]\Downloads

All other apps seem to respect this setting other than Firefox. Any ideas?

FF 128 on Windows 11 23H2.

Asked by Jim Cofer 1 day ago

new Firefox account?

I want to use Firefox on my wife's Windows laptop, but with her own settings, bookmarks etc. Can I create a second profile, or do I need to create another account? … (read more)

I want to use Firefox on my wife's Windows laptop, but with her own settings, bookmarks etc. Can I create a second profile, or do I need to create another account?

Asked by wicorman 1 day ago

Last reply by TechHorse 1 day ago