Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

did not solve the problem.

tauz3
tauz3
more options

locking this thread - please continue in your original thread - https://support.mozilla.org/en-US/questions/996546 - to keep your question and the support answers in the same thread

I have tried clearing the cache by going to option/adv/network and clear now the you have advised me to do, but it says my cache is currently using 0 bytes of disk space.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

''locking this thread - please continue in your original thread - https://support.mozilla.org/en-US/questions/996546 - to keep your question and the support answers in the same thread'' I have tried clearing the cache by going to option/adv/network and clear now the you have advised me to do, but it says my cache is currently using 0 bytes of disk space. ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by the-edmeister

All Replies (1)

user1077957
user1077957
more options

Hi,

I believe the problem is "Firefox can't establish a connection to the server at www.verizon.com." which is still not working for you.

Have you tried another browser? or Firefox in safe mode http://www.wikihow.com/Start-Firefox-in-Safe-Mode