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Flashplayer does not work on some sites

  • 9 replies
  • 5 have this problem
  • 2 views
  • Last reply by gdewar

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I have reset Firefox, cleared my cache, re-installed Adobe Flash 3 times and am still unable to view videos on this site: http://globalnews.ca/edmonton/videos/#newshour/video It works when I use Chrome. What can I do?

I have reset Firefox, cleared my cache, re-installed Adobe Flash 3 times and am still unable to view videos on this site: http://globalnews.ca/edmonton/videos/#newshour/video It works when I use Chrome. What can I do?

All Replies (9)

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Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

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Thanks, Meghraj. Did it, no change. I also uninstalled and re-installed Firefox but it seems only the site I mentioned above fails to work. Did you try it? G

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Is your flash player working on YouTube ?

For more help,

please attach here that what is not working on your pc, let me see!!

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Thanks, Meghraj. YouTube works fine, but I found two more sites - the first one asks me to download Flashplayer, (which I have done several times):

http://www.cbc.ca/player/News/Canada/Edmonton/ID/2418013602/

and the second just sits there with a black screen: http://www.edmontonsun.com/videos/featured/featured-edm/1213592868001/raw-uproar-at-toronto-city-hall-when-pot-question-asked/2835571382001

It seems that some TV stations are the problem sites. However, the NY Times site works OK. Garry

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Then i think it is not a flash player issue, may be site is in under updated, or may be a site issue, because if your flash player is not working with YouTube then it can be a Flash player issue, otherwise their is a problem in site or site issue.

Thank you

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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I have done everything suggested above, reinstalled Firefox, Flash, opened in safe mode, did the add-ons bit and now Flash does not even work in Chrome! YouTube works in both browsers. So who can I put the horns on - Firefox or Adobe? This is simply not acceptable, especially after I have done nothing to my computer, save updating Flash, prior to this problem. Garry

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Ahah! I found the culprit! It was the avast online security extension! I had disabled all the add-ons and neglected to check the extensions. Upon disabling it, everything is back to normal. Thank you for all your efforts and input! Garry